Frequently Asked Questions
Quick answers about PetalOnTap on AllTap. For more help, visit the Help Center.
What is PetalOnTap?
A flowers and gifts experience inside the AllTap super app — bouquets, plants, cards and curated add‑ons with fast local delivery.
Where do you operate?
We expand city by city across the UK. Use the postcode checker on the home page to see if we are live in your area and tap Notify to get launch updates.
Are the flowers fresh?
Yes — we partner with local florists who prepare orders to‑order. Stock and stems may vary by season and availability.
What are the delivery fees and minimum order?
Fees and minimums depend on the florist and time of day. You’ll always see an exact breakdown before placing your order at checkout.
How long does delivery take?
Typical delivery times range from 30–90 minutes depending on distance and order size. Real‑time tracking is available in the app after checkout.
Which payment methods are supported?
Major debit/credit cards and digital wallets supported by AllTap. Methods may vary by region and vendor. See more at alltap.co.uk.
How do refunds and cancellations work?
Open the order in the app to request help. Approved refunds return to the original payment method according to the bank’s processing timelines.
I have a promo code. How do I apply it?
Enter the code on the checkout screen before paying. Eligibility and limits are shown below the code field.
Can I sell on PetalOnTap?
Yes. Apply via AllTapBiz to list your bouquets and gifts. We’ll review your catalog and onboarding details.
How can I deliver with TapMate?
Apply to deliver via TapMate. Choose flexible hours, keep 100% of tips, and get weekly payouts.
How is my data used?
We collect only what’s needed to operate the service — see our Privacy Policy for details. We do not sell personal data.
How do I contact support?
Open your order and tap Support to chat with us. For general questions, email hello@petalontap.co.uk.
Still need help? Visit the Help Center, learn more at AllTap.co.uk, or email hello@petalontap.co.uk.